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Wollongong City Security's Alarm Monitoring/Back to Base Control Room

Wollongong City Security has its own monitoring control room. Staffed 24 hours a day 7 days a week a certified control room operator will be there to answer your call whether you have an emergency or just a question. Our control room operators understand that efficiency is imperative; therefore maintaining well established systems and processes as well as utilising state of the art technology.

Wollongong City Security also offers its clients monthly reports on the activity that occurs in relation to an alarm system. Clients will then be able to monitor employees, activations, Late to closes/opens etc. This can be done either via email or post. Wollongong City Security also offers a messaging service to Client's mobile phones allowing opens and closes to be sent to keep you updated on when your premises is being armed and disarmed by your employees. Such a diverse policing system will give clients peace of mind and the ability to monitor their business.

For 24/7 peace of mind, Wollongong City Security strongly recommends back-to-base monitoring to an alarm monitoring centre/control room.. Not only can we monitor your building 24hrs, 7 days a week, but we can despatch emergency services for events such as Hold Up, Duress, Medical Assistance, Fire Alarms & Smoke Detectors. We can also monitor Fridge & Freezer Temperature Alarms & other Machine Equipment Faults. We can monitor any detection device that is connected to your alarm system.We also monitor your alarm system for a number of signals that notify our Security Response Centre of how your system is performing, and ensures you are protected 24 hours a day, 7 days a week.

  • Dialler monitoring PSTN - via your standard telephone line
  • GSM
  • Multipath GPRS/IP
  • Permaconn GPRS
  • Videofied
  • Telstra Secure


Depending on your needs & requirements we can advise you of the best monitoring solution.

Bureau Monitoring:

Whether you have 1 client or a 1000, we will always provide you with our highest standard of customer service. There are a number of things we can offer.

Wollongong City Security can save you time, resources and money by taking responsibility of all your monitoring.

  • Use of your own '13' receiver numbers
  • FREE emailed daily incident reports
  • Your own block of account codes
  • After hours answering service

VideoFied Monitoring

Videofied is a wireless self-powered alarm with built in Video Verification. A video monitoring solution that is completely wireless. This system can be installed in half the time compared to hard wired camera equipment. Videofied sends a 10 second black & white video clip to our control room where we can confirm the cause of the alarm. Videofied is a very cost effective way to have cctv monitoring for your premises.


Permaconn GPRS is a data network that enables always ON connections. The General Packet Radio Service is a brilliant technology designed to deliver high-speed data over the existing GSM infrastructure. The data link between the Outstation and the Central station is active at all times, allowing the devices to exchange messages at any time. There are no phone call charges or call establishing delays as with the better known GSM services.

Permaconn is the only system that roams from one service provider to another in the event of an outage or any other technical difficulty.

The remote GPRS unit connects to the alarm panel via a dialer or serial interface. The GPRS unit remains online all the time, once enrolled into the system. The Alarm panel sends its data using the Permaconn GPRS network. If the Permaconn unit looses connectivity, it will automatically switch to the other network. The Central Station Receiver Unit (CSRU) receives the data and sends it to the automation software for processing. If one CSRU looses connectivity, the Central station simply switches to the secondary CSRU. The Permaconn GPRS system operates in private networks provided by Optus and Telstra. The VPN guarantees that all data transmitted and received is secure. Further all messages are encrypted end to end using the international Advanced Encryption Standard (AES128).


Telstra Secure is a new high-security solution that provides services that are monitored by a centralised monitoring centre. It is the next generation of security services designed to provide businesses with a flexible, industry certified and secure monitoring system. The Telstra Managed Security Monitoring Solution is an integrated service operating over both wireless and wireline technologies.

By utilising ADSL and wireless technologies over the Telstra Next IP™ network, it provides a comprehensive, back-to-base security and remote video monitoring system with wider coverage, better cost-efficiencies and stronger security. It's the latest best-of-breed high-security back-to-base alarm monitoring service, and the only security service in Australia that is third party accredited to AS2201.5 standards (Levels 1 to 5, 1992 and 2008 edition).